Please read our returns and exchanges policy carefully before requesting an exchange on your AZWAR order.
Sales Are Final
All sales made through our store are final. We do not offer cash refunds on any order, under any circumstance. If eligible, your only option is an exchange as outlined below.
Exchange Window
You may exchange your purchase within 14 days of receiving it. To qualify, the product must be in absolutely original condition, with all tags attached and uncut, and returned in its original AZWAR packaging.
Condition Requirements
Items that have been used, worn beyond trying on, or misused in any way are not eligible for exchange. All returned products are inspected before an exchange is approved.
Damaged Merchandise Claims
If your item arrives damaged, you must raise a claim within 3 days of purchase. Once submitted, claims and approved exchanges may take 1–2 weeks to process.
Discounts & Promotional Pricing
If a price was reduced as part of a sales promotion, exchanges will only be processed at the new, discounted price. Discount codes used on an original purchase cannot be reused on the exchanged item. Exchanges are processed at the original invoice value, and no promotional codes will be reissued.
Need Help?
For any exchange request or question about this policy, contact our team at contactazwarwear@gmail.com — we're happy to guide you through the process.